Refund Policy
Last updated: October 28, 2026
This policy applies to subscriptions to EveryVisitor, operated by EveryVisitor Ltd. ("we", "us"). Payments are processed by our reseller and merchant of record, Paddle.com, which also handles refunds. Paddle's buyer terms apply to your purchase.
1. Free trial first
Every new account starts with a 14-day free trial, with no payment card required. We encourage you to use the trial to check that EveryVisitor fits your needs before you pay.
2. Monthly plans
You can try EveryVisitor free for 14 days before paying. Because of this, monthly payments are not refundable, except in the cases listed in section 4. You can cancel at any time; your plan stays active until the end of the paid month and you will not be charged again.
3. Annual plans
If you are not satisfied, you can request a full refund within 14 days of your first annual payment. After that, refunds are reviewed case by case.
One refund per customer. A refund under this section is available once per customer and once per website.
4. When we always refund
We will refund you, whatever the timing, if:
- you were charged twice for the same subscription;
- you were charged after cancelling, because of an error on our side;
- the service was unavailable for a significant part of your billing period because of a fault on our side.
5. How to request a refund
Email support@everyvisitor.app from the email address on your account, with the words "Refund request". We reply within 1 business day. Approved refunds are sent back to your original payment method, and normally appear within 3–5 working days for cards, depending on your bank.
6. What happens after a refund
A full refund cancels your subscription immediately and your account switches to read-only. You can still export your data for 30 days, after which it is deleted.
7. Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of your country.
8. Contact
Questions about this policy: support@everyvisitor.app.