Trials, plans and billing

What happens at the end of a trial, and how to change or cancel a plan.

Every organisation starts with a 14-day trial, no card needed. When it ends without a plan, the organisation becomes read-only: you can see everything and export it, but not scan or invite. Data from an unpaid trial is deleted 30 days later, after warning emails 7 days and 1 day before.

• Choose or change a plan in Settings → Billing & Plans. Upgrades apply straight away with a prorated charge.
• If a downgrade takes you over a limit, you choose which sites to pause first.
• Cancelling keeps your plan until the end of the paid period.
• If a payment fails you have 7 days to update your card before scanning pauses.

Payments, invoices and sales tax are handled by Paddle, our reseller. Download invoices from the billing page.